Ordering Info/Terms & Conditions
164 Kinson Rd Bournemouth Dorset BH10 5EN United Kingdom
We have an answerphone facility and in the event that we are out of the office we aim to respond to your call/email within 24 hours.
All online orders must be paid for in full at the time of ordering however because of the way the shopping basket works.
Quotations provided by post, email or telephone are valid for 30 days.
On receipt of your online order & deposit/full payment, wording proofs will be prepared and sent to you for approval. Please ensure that you check all spellings, layout and details. Proof reading is the responsibility of the client and you will need to check, sign, and date the proofs and return to us as confirmation that you are happy with all aspects of the proofs. On receipt of the signed proofs work will commence on your order. If there are any amendments to the proof at this stage then you should inform us as soon as possible so that a new proof can be prepared for you. Any amendments after the final proofs have been agreed may incur extra charges especially if work had already commenced on your order. In some instances your wording proof will be provided in pdf format and an email confirmation of proof approval is sufficient. The card and favour company.co.uk Limited cannot be held responsible for any errors on your proof after the proofs have been approved by you.
Whilst every effort is made to fulfill your order, should circumstances beyond our control and a supplier discontinues items needed to fulfill your order the card and favour company.co.uk Limited will inform you of any problem and a suitable alternative will be offered to you.
Due to the nature of some of the components used in the designs we do not accept responsibilty for slight colour variation which may occur between each iterm and any samples previously supplied. Whilst every effort is made to ensure design continuity, as all items are handcrafted, slight variation may occur. The card and favour company.co.uk Limited cannot be held responsible for any aging process of the product which may occur over time.
Health & Safety
Clients should be aware that some of our products and packaging are not suitable for small children and babies.
All confectionery is stored at cool temperature and only handled using food safe gloves.
All confectionery favours (where possible) carry a discrete nut or nut traces label.
For health and satety reasons we are unable to accept confectionery returns
As orders are hand made and personalised to your requirements should you cancel your order prior to proofs being approved we will retain the 50% deposit to cover time and materials already incurred. If you cancel your order after you have signed the proofs and work has already commenced on your order then we may need to collect a further proportional payment to cover the cost of further time and materials already incurred.
All text, artwork, logo and designs are copyright of the card and favour company .co.uk Limited. To copy in full or part any of our designs shown on our website, lilterature or supplied as samples is an infringement on our copyright. Any breach of our copyright will be vigorously defended.
It is the responsibility of the client to ensure that any material such as hymns, poems or readings that you ask us to include in your order of service/day does not breach any third party copyright and you indemnify us against any action brought against it in the event of any such breach.
For health and safety reasons we are unable to accept confectionery returns.