Ordering Info/Terms & Conditions

Who we are :
The Card and Favour Company.Co.Uk Ltd
19 Oakhurst Close West Moors Ferndown Dorset BH22 0DF United Kingdom
Phone:07894 901200 
Email:  sales@thecardandfavourcompany.co.uk 
 
We are completely dedicated to your total satisfaction and welcome any feedback on our website, products and services. If you have any suggestions or comments please contact us at sales@thecardandfavourcompany.co.uk 

We have an answerphone facility and in the event that we are out of the office we aim to respond to your call/email within 24 hours.  

Making A Purchase (wedding stationery, favours and gifts) :
 
There is no minimum order for The Card and Favour Company.co.uk Limited hand crafted wedding stationery and matching favours. However, a minimum order applies for products in our "favour and gifts"section and some DIY items. When a minimum order applies this is clearly stated in the product description.
 
We reserve the right to decide when a contract with a customer is formed. We are not bound to supply the goods ordered until the order is accepted by us. This does not affect your statutory rights.
 
Samples
By receiving any sample(s) or sample pack of our hand crafted stationery/favours you are agreeing that the sample is for personal use only and will not be replicated by yourself or any third party.
 
Due to the extremely high demand for samples, they are limited to 3 which can be a combination of card and/or wedding favour designs per customer or one sample pack per customer.
 
Payment Terms
We accept most major credit/debit card payments online via paypal, personal cheque or postal orders by post or cash in person.

All online orders must be paid for in full at the time of ordering however because of the way the shopping basket works. 
 
Prices are effective from 31st December 2016. Prices may be subject to change without prior notice. Your deposit/payment secures the price of the items ordered at the time of ordering.

Quotations provided by post, email or telephone are valid for 30 days.

Proofs
On receipt of your online order & deposit/full payment, wording proofs will be prepared and sent to you for approval. Please ensure that you check all spellings, layout and details. Proof reading is the responsibility of the client and you will need to check, sign, and date the proofs and return to us as confirmation that you are happy with all aspects of the proofs. On receipt of the signed proofs work will commence on your order. If there are any amendments to the proof at this stage then you should inform us as soon as possible so that a new proof can be prepared for you. Any amendments after the final proofs have been agreed may incur extra charges especially if work had already commenced on your order. In some instances your wording proof will be provided in pdf format and an email confirmation of proof approval is sufficient. The card and favour company.co.uk Limited cannot be held responsible for any errors on your proof after the proofs have been approved by you.

Materials
Whilst every effort is made to fulfill your order, should circumstances beyond our control and a supplier discontinues items needed to fulfill your order the card and favour company.co.uk Limited will inform you of any problem and a suitable alternative will be offered to you.

Due to the nature of some of the components used in the designs we do not accept responsibilty for slight colour variation which may occur between each iterm and any samples previously supplied. Whilst every effort is made to ensure design continuity, as all items are handcrafted, slight variation may occur. The card and favour company.co.uk Limited cannot be held responsible for any aging process of the product which may occur over time.

Health & Safety
Clients should be aware that some of our products and packaging are not suitable for small children and babies.

All confectionery is stored at cool temperature and only handled using food safe gloves.

All confectionery favours (where possible) carry a discrete nut or nut traces label.

For health and satety reasons we are unable to accept confectionery returns

Cancellation
As orders are hand made and personalised to your requirements should you cancel your order prior to proofs being approved we will retain the 50% deposit to cover time and materials already incurred. If you cancel your order after you have signed the proofs and work has already commenced on your order then we may need to collect a further proportional payment to cover the cost of further time and materials already incurred.

Copyright
All text, artwork, logo and designs are copyright of the card and favour company .co.uk Limited. To copy in full or part any of our designs shown on our website, lilterature or supplied as samples is an infringement on our copyright. Any breach of our copyright will be vigorously defended.

It is the responsibility of the client to ensure that any material such as hymns, poems or readings that you ask us to include in your order of service/day does not breach any third party copyright and you indemnify us against any action brought against it in the event of any such breach.
 
 
 
Credit Card Security
Online payments are made via a secure online server.
  
Privacy Policy
The Card and Favour Company.Co.Uk Ltd are commited to protecting our customers privacy and therefore will not disclose personal information to third parties.
 
 
Complaints
We pride ourselves in our customer care and we hope that you will be delighted by our products and services. However, in the unlikely event that you are unhappy with your order or the products received from the card and favour company.co.uk Limited then please contact us within 7 days of receipt of your order and we will do our best to rectify the situation.
 
 
Returns Policy
 
All stationery and favours/table gifts are personalised and handmade to order therefore, refunds or replacements, can only be considered if the stationery/favours are faulty or do not meet the specifications of your order from your signed proofs. In the unlikely event of a fault customers must notify us immediately on receipt of the order and return the items to us in the original packaging before any work will commence on replacement items. Postage is not refundable. This does not affect your statuary rights.

For health and safety reasons we are unable to accept confectionery returns.